English for Tourism

A 12-week Professional Education course
with Lia Kalianos, MA

When: *October 31 2019 – February 6 2020, every Thursday at 18:00-21:00

*There will be no sessions on November 28 2019, December 26 2019 and January 2 2020.

Where: Alba Graduate Business School,?6-8 Xenias Str.,115 28, Athens

Language of Instruction: English

Audience: By registration only


The English for Tourism course is our hugely popular practical, 36-hour course designed to help professionals in the tourism and hospitality industry improve their English communication skills. The course is ideal for professionals from all sectors of tourism and hospitality who wish to enhance their English language skills, such as: hotel employees, rental platform hosts, restaurant and café professionals, travel agents and tour operators, students in the area of tourism, etc. in order to assist international visitors and promote their services to an international audience.

Why attend

The course will equip you with the specialized language and skills you need to communicate effectively within the industry, where English language skills are essential for success. The core language skills are developed through a wide range of communicative tasks, which give you the opportunity to enrich your vocabulary, build confidence and improve fluency. You will also practice your listening skills, work on your pronunciation, review common grammar points and develop cultural awareness. A highly interactive adult methodology is used to maximize performance. Sessions include role playing, simulations, pair-work, group-work and individual tasks.?It is recommended that you have a B1+/B2 level of English.


The course runs for 12 consecutive weeks and consists of a 3-hour workshop per week?(36 contact hours in total).


English for Tourism is a practical course that will help you improve your speaking, listening, reading, and writing skills, while also improving your vocabulary and grammar. There is a strong emphasis on speaking, and throughout the course, participants collaborate to complete tasks which will allow them to build the confidence and skills required to communicate effectively in a variety of professional contexts. The course will cover topics such as heritage, sustainability and ecotourism, hotel branding and boutique hotels, dealing with conflict, etc.

Learning outcomes

At the end of the course, you will be better able to:

  • communicate more fluently and with more confidence with foreign colleagues, organisations and clients in a wide range of real-world professional contexts
  • provide an engaging customer care experience in a variety of tourism settings
  • deal with and resolve difficult customer service situations
  • provide cultural, sightseeing and entertainment information
  • write a tour proposal
  • speak confidently in front of groups
  • write cover letters to support job applications
  • perform confidently in a job interview


All materials are provided, including the textbook; supplementary self-access materials will be made available online.


To earn the Certificate of Participation, you’ll need to attend at least 70% of the course hours and complete 8 of the 12 tasks.

Seminar Fees

Single participant fee: €330

A 10% discount (€297?per participant)?is available for companies who register two or more employees, unemployed and members of the ACG Community.

Lia Kalianos, DELTA MA CertIBET

Lia is a bilingual DELTA-qualified Business English Trainer in the School of Graduate and Professional Education at Deree – The American College of Greece. For nearly 20 years, she has provided business English skills training, as well as taught English for Specific Purposes as well as English for Academic Purposes in a wide range of professional and educational contexts, both face-to-face and blended.? She has valuable experience of designing and facilitating open group and in-house Business English Training courses.

She specializes in adult education and enjoys teaching English for Specific Purposes because she wishes to make a difference in the lives of individuals striving to achieve their professional and personal goals.

Lia holds certification in teaching adults (Cambridge DELTA), Business English Training (Trinity College London) and Intercultural Training (IH London).

She has earned BA(Hons) and MA degrees from University College London (UCL), The University of London.

For more information, please call 210 600 9800 ext. 1332 or email [email protected].

English for Tourism can be taken in conjunction with the Business English Skills course?and Oral Business English course.

Registration Form / Α?τηση Εγγραφ??

Please read the information about processing of personal data here